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#APPLE MACBOOK KEYBOARD REPLACEMENT PROGRAM PRO#
Keep in mind you’ll likely be without your machine for a least a day, if not longer.Īpple has also today added a new service program to address the failure of display backlighting in 13-inch MacBook Pro models from 2016. If you’ve been having issues with your 2018 MacBook Pro or MacBook Air keyboard or any MacBook notebook with a butterfly keyboard, get in touch with Apple Support to get the repair process started. 0khzQ0rHVPĪpple has updated its official Keyboard Service Program support page with the 20 MacBooks. Third, it is improving repair times at stores and replacing 3rd gen membrane keyboards with the new keyboards. More details from TechCrunch’s Matthew Panzarino include that first- and second-gen butterfly keyboards in for repair won’t get the new material, just the third-gen butterfly keyboards. The program offers repair and replacement of faulty keyboards for four years after purchase. Notably, even the new 13- and 15-inch 2019 MacBook Pro models are eligible for the Keyboard Service Program, hinting that the new material used in the revised keyboards may not offer a true fix. It’s good to hear an official statement from Apple on the improvement. We heard last month that Apple was improving its turn-around time for keyboard repairs to just one day for many customers. Apple said it is also shortening the repair time, which previously could take a week.
#APPLE MACBOOK KEYBOARD REPLACEMENT PROGRAM MAC#
All Mac laptops with butterfly keyboards are now eligible for Apple’s program and are covered for up to four years after the original purchase. The newly announced MacBook Pros-shipping Tuesday-will have this new material. Apple didn’t say what specifically changed but said it would help with the double key-press issue. The company said it has made a change to a material in the keyboard mechanism. As noted by The WSJ, Apple didn’t detail exactly what it had modified on the keyboard except it using a new material:Ĭhanging a material. The new keyboards and expanded repair program come as Apple today announced the first 8-core MacBook Pro that sports the updated butterfly keyboard. The program previously covered first- and second-generation keyboards, but now includes coverage of the third-generation keyboards introduced last year on MacBook Air and high-end MacBook Pro models. The Wall Street Journal reported on the changes today:Īpple on Tuesday said it was changing a material used in its butterfly keyboards and expanding its keyboard-repair program. Additionally, Apple has started another Service Program for MacBook Pros with backlight display failures.
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The company is also using a new material in a revised third-gen butterfly keyboard that it claims should resolve issues like missed key presses and double key-presses. After acknowledging issues with its 2018 butterfly keyboards earlier this year, Apple has today expanded its Keyboard Service Program to cover the 2018 MacBook Pro and MacBook Air notebooks.